"February 2009 - Customer comments from sales surveys"

I would definitely recommend John Foltz to anyone looking for a Mazda."

"This is our third car purchased from mazda's mananger Mr. Steve Reichert. These people are outstanding. Their Service Department has always been very professional and explains the problem, why and how to fix it. I always ask to speak to Tim Johnson or Jason, I dont want anybody else. My family, children and grandchildren will continue to purchase our cars through Mazda if the service and price stays the same. Always fixed the first time. Please note, I'm retired, I made the time to check out Ford,GM, and other Mazda dealers. I make no bones about doing my homework. They think Mazda is the best!"

"Overall, the experience was a very satisfying one. Very satisfied with the vehicle itself, so far."

"The salesman, John Foltz, and the service Advison, Jason Moore, are two reasons why I have three Mazda automobiles."

"Sam Mounce was awesome to work with. He was very patient and he expained all options to me. I felt comfortable dealing with Sam and would buy from him again in the future. He appears to be knowledgeable about the product and make me feel at ease with my decision. This car buying experience was the best one I've ever had."

"No pressure, easy going,explain everything in great detail. Worked as a partner in the sales process and didn't try to push me into anything."

"All was perfect! No complaints at all."

"It's small, compact, good on gas, reliable, efficient and gets me where I need to go in style!"

" I am the happy new owner of a Mazda that i cal Zippy. She is exactly what i needed at this time. I am completely, 100% satisfied with my sales experience and the car."

"Quick and easy. Ability to take the car home for a day before purchasing."

"Perormance of the car and quality of features."

"I love my new car!"

"Very responsive & great to work with."

"Bob was great, he worked with me to reach the best deal, and he went out in horrible weather to pull cars out for me to drive."

"Bob was great to work with."

"Sporty, reliable, fun!"

"Second Mazda from Kings Mazda!"

"Our salesman, Vance Burris, did a great job.l We asked to drive the car wound up buying and he started it up and pulled on front of the doors."

"Great over all experience. Web and e-mail gets prompt replies. Easy to work with. Great transaction. Vance Burris was a pleasure to do business with!

"Very clean!"

 

 

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"January 2009 Comments from Sales Surveys"

"Thank you to: Bobby Spieres, Steve Reichert, Bob Reichert, and Beth Riechert for a great experiance!"

"I had a pleasure working with two very nice salesman. Mark Knox and Don maho. Don was my initial contact via email but he was not available the day i went to find my new Mazda. Mark greeted me as soon as I walked in the showroom and working the entire deal with me. It was one of the best buying experiences  I have had. Don called me the very next day to make sure things went smoothly and to assist me with getting my spoiler installed. Thanks guys!"

" The way Mark Know treated me. he made sure I was taken care of the entire time."

"The sportiness and the power!"

" I like working with the people at Kings Mazda. They were very helpfu. Thanks Kings Mazda!"

"We tradred both cars and got two CX-7's. Everything was great. Thanks Kings Mazda!"

"I would like to extend an unparalled praise for the following individuals who worked with me and provided a wonderful experiance while at Kings Mazda: Mr. Tim Gellenbeck, Ms. Pat Rucker, and Mr. John Foltz. each of these individuals made my experiance so great that I have already recommended others to shop at Kings Mazda."

"Mr. Tim Gellenbeck, Ms. Pat Rucker, and Mr. John Foltz were so cordial and exceedingly helpful. They made my trip there so great!"

"It was a great experience!"

"Reliability, style, and performance"

"Praise for the entire dealership especially : Mr. Tim Gellenbeck, Ms. Pat Rucker, and Mr. JOhn Foltz."

"Great guys-very relaxed. Thats really important."

"Quick,easy,to the point,direct, no hassling, respectful. Super-nice."

"Why go anywhere else? This was outstanding. Makes me look forward to buying another car. Wow!"

"Performance value"

"Any company is only as good as its employees. Based on my experience with Bobby Spires, Pat Rucker, and the service department. Kings Mazda deserves a rating of OUTSTANDING! Bobby and Pat truly understand the platinum rule."

"Bob Cook is great to deal with. By far the best salesperson in terms of sencerity and helpfulness that I have EVER dealt with."

"Courtsey,patience, and assistance excellent."

"Tim and Sam were very helpful. They did not have th car I wanted in stock so Tim found it in Indy and had it driven down without me even asking! They both went above and beyond great customer service!"

"I did not have to try to "talk" down the price, they got me the payment I needed. It was also a newer and nicer car that I excepted."

"It is quick and easy to drive. It has everything I need right there on my steering wheel."

"We love out CX-9!"

"Phil made me feel very comfofortable,answered questions and was very patient. I ennjoyed my experience."

"I am very happy to get such good service and good vehicle."

"The purchase experience was fine! The salesperson offered his vehicle for me to use while I got an auto dimming Homelink mirror installed! The courtsey driver was very friendly."

"Thank you for working with us so well and being so accommodating to our requeste and needs during the whole transaction from start to finish."

"Willingness to work with us and listened to our needs and actually meeting all of our needs as requested."

"What you get for the price versus other vehicles,the style,comfort, fit and finish of the vehicle. The colors available are great, that was the hardest part to decide on for me. The interior is simple yet looks terrific. I love the blue ambient light and when the car is off the teperature reading. Also, love the wingshield wiper speeds. Cant live without that!"

"My experience was great. I love my new car and feels as if I will be a Mazda customer for life! I highly recommend Mazda to my friends and family. Everyone was very nice amd i am 100% satisfied. Thanks Mazda!"

"Mike was extremely friendly and respectful. He allowed us to view/drive multiple vehicles and never pressured us at any time . He was very knowledgeable about your products and exposed the great service area you have along with many postives about the dealership. when I decided to buy it, he would not have been available that day and offered another salesman handle the sale. I was impressed enough with his honesty and sincerety that I changed my schedule so he would be able to get the full sale. I would not normally do that, But Mike was a class guy. You have a great associate!"

"Honesty and lack of pressure during the transaction."

"Very happy with the car. Looked at an Altima, Camry, and Accord. This was a clear winner for me. ZOOM,ZOOM!"

"It was easy and straightforward."

"Everything was good!"

"Sporty and affordable."

"Sam was a pleasure to work with.By far the best car buying experience we have been through. Sam's professionalism, knowledge, and attentiveness sets the bar by which all future salespeople will be judged."

"Everything was perfect. We were extremely satisfied with the speed by which we were able to work through financing and take delivery of the car." 

 

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"January 2009 Comments from Service Surveys"

"Great!"

"They fixed the car fast and did it the first time."

"Style, and handling"

"They are very prompt in determining and fixing our 6's problem."

"The service manager is excellent. Saying hello by customers name. Always out in view, not hiding in office."

"very courteous and answered all of my questions and made sure I understood."

"They are the best. They treat me like I am their most important customer and make me feel like I am the only customer. They are extremely attentive."

"I love my Mazda. This is my second Mazda and I will very likely buy another. Kings Mazda is #1!"

"Kings Mazda consultant are very supportive and helping attitude. I am very happy to buy my dear Mazda6 from Kings Mazda."

"I am satisfied with my Kings Mazda and I would like to buy my next dream car from Kings Mazda."

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"December 2008 Customer Comments from Sales Surveys"

"Sam Mounce was a pro. He was able to answer all of our questions. He was not pushy. He knew when to talk and when to let my wife and I have a moment by ourselfs. he was very friendly and easy to get along. I was impressed by Sam, and have already recommended him to some of my friends."

"Once again, it was Sam Mounce. he made me feel like i could trust him. He never pushed a more expensive model on us. We told him out range and he never went out of it. He was able to earn our trust."

"Our salesman, Mark Knox, was so great to deal with that we sent my parents the following weekend to purchase their Mazda6 from him! We feel the staff has been excellent to us and we love the vehicle."

"Mark Knox was a pleasure to work with. i would recommend him to a friend or family member, for sure!"

"Great Job!"

"With a growing family, we needed more room and the cx-9 is able to give that to us. That was the most important factor for us. It handles like a smaller car, with enough room for travle. For an SUV it has decent gas mileage, and we were ok with the 18-22 mpg."

"The salesman, Sam Mounce, was outstanding. I have already recommended him and Kings Mazda to ome friends. My family lives 35 miles away in Burlington KY, and when it is time for us to get a new car, we will be going back to Sam and the group at Kings Mazda."

"Mark Knox was extremely helpfu, but did not pressureme in any way. He spent a cold morning bringing cars around for me to test drive and seemed to enjoy every minute of his job while doing it."

"My saleperson, Mark Know, was awesome! he sold my daughter a Mazda 6 one week earlier and she had such a great experience dealing with him that i decided to meet him and test drive a car for myself! He spent alot of time with me explaining the different features and providing comparisons to other cars. I test drove three cars and left the same day with a Mazda 6 the absoutely love!"

"My experience was extremely positive at Kings Mazda, there were no negatives to report."

"Everythin! The car seems to just glide down the road. I love the way it handles--very smooth. What sold me was the blind spot warning system. Every car should have it!"

"I had such a great experience working with Mark Knox that a couple of my friends who plan to buy a new car in 2009 will be stopping by Kings Mazda to talk to him."

"our experience was so good, two weeks later we bought another Mazda cx-7."

"Phil was great to work with. I was awaiting a job offer while in the showroom and he was paatient and understanding with I got the call ( and the JOb!!) He was knowledgeable and followed  up when needed! Hw sent a congratulations card to me, which was very sweet! Plan to lease a new Mazdz when this lease is up!"

"It was so quick and easy. I had researched the vehicle and settled on this model. There was no unnecessary price hagging. It was a pleasure working with the two sales people."

"This is the third car i have purchased or leased  from Mike Kranpitz. Mike has always been great to deal with."

" The Mazda5 met all the goals we were looking for in a vehicle."

"This is the best car I have ever owned. The professional and friendly service by Mike Gerrein and Tim Gellenbeck made the experience a most enjoyable one. I am now retired after 30 years as a cardiac pacemaker sales rep. I know good salespeople when I meet them; you have two of the best . This is my first Mazda.( I have owned 5 Toyotas in the past.) It is a better build, more solid, has better handling and is more fun to drive then any auto owned in the past!"

"Everyone was easy to deal with and the sales transaction was completed in a timely manner."

"It gets good gas mileage for the vehicle type and handles nicely."

"Cheryll Hendrickson was outstanding with the coordination of getting the sale completed. she followed up on every detail getting the sale finalized. John Foltz made our decision to purchase  this vehicle easy. His sales approach was professional and relaxed, he was imformative but not pushy, he allowed the product to sell itself."

"In all of our years of car-buying, Kings Mazda was THE BEST experience I've EVER HAD! The product is great and the sales team was a pleasure to work with! It was stress free and I've recommened many people to Kings Mazda, they have earned my business."

" Very professional. Excellent salesperson (Vance Burris) and very efficient and professional finance person. Told them out objectives, and they made it happen-whats not to like? We'll purchase again at Kings Mazda."

"One of the best salespersons I've ever dealt with in 8 vehicle purchases I've experienced."

"Straight forward process. No hidden sales tricks."

"The salesperson , Ed Merrill, was amazing. He was great in every aspect of the process. Had alot of knowledge and expertise and also showed professionalism at all times. He is also a great person. I am recommending my friends to go to this Mazda dealership just because of him. he made my purchase easy and pleasant for me and my wife!"

"Its my second Mazda  in my household and I appreciate the second Mazda discount, which was timely delivered to me by the salesman (John). Probably it was the last drop that helped me to make the decision. I have a positive experience with Mazda."

" I would highly recmmend Kings mazda, and in particular Bobby Spires. bobby was extremely easy to deal with, knowledgeable about the mazda product offerings and helped me purchase my first new vehcile. I like to think of myself as an intelligent consumer, so of course, I visited other dealerships in the area, none of which provided me with the courtesy and respect that I received from Bobby. whts more, I believe the value I received for my dollas was excellent. My entire experience at Kings mazda was excellent."

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"Customer Comments"

"It was really cool to work with someone whom exactly owned the same car we were looking to purchase."

"That it was not a headache to purchase a new car."

"Very personable. Easy to work with. We liked how the saleperson went out of his way to find the car we wanted."

"Quiet,smooth ride, all the standard accessories, gas mileage, responsiveness of the engine."

"The salesman went out of his way to find a car that suited our needs, and he delivered!"

"I had a great experience! Vance was fantastic, and accomodating. He worked with me to get a good deal I was happy with. Thanks!"

"Friendly people and no-nonsense pricing."

"Its very pretty"

"Very good at making me feel good about the purchase."

"Lots of features-push button start, remote key entry,very good sound system and very spacious with fold down back seats."

"Don Mahon was great,enjoyed working with him."

"Ease of doing business."

"Quality of car for price, good value."

"His demeanor was pleasant and easy to work with."

"Andre was great. He was very knowledgable and friendly. He went above and beyond to make us feel comfortable and was not pushy at all. He sells cars the right way. We will for sure buy from him again."

"Vance Burris  was great to work with. This was the second car I bought from him. Would buy from Vance again."

November 2008,

"October 2008 Customer comments"

"Ed our sales guy and Cheryll the financing lady were very helpful, polite, and professional. Made my buying experience fun!"

"John Foltz was a pleasure to work with. Friendly and knowledeable about the entire Mazda product line. Listened to our needs and answered all of our questions. Best car salesperson we have ever dealt with."

Dealing with John Foltz."

"Our salesman was outstanding. We came to buy a specific model. Because of his intrest in our "real" needs we bought the Tribute instead. He was knowledgeable and patient as we tried several alternatives."

"Mark Knox did an excellent job,I will return for another Mazda when my lease is up."

"very easy, and very nice people ( sales and finance ) to deal with."

"Mike treated us very well and kept this a positive experience."

"Very nice people."

"Everything was fantastic. My salesman, John Foltz, listened to my concerns and made the entire experience a quick, and pleasant one."

"Don Mahon was the best sales rep i have dealt with. I am a 4-time Mazda owner and Don has ensured for me to remain for a lifetime. He has exceptional customer service and high regard to his customers. He is an asset to your company."

"I am impressed with the high quality of Mazda. I love the ZOOM-ZOOM feeling when eccelerating and the smooth transmission of automatic gear chance."

"I love the sporty look of the Mazda 3 and the available room inside the car."

"Great car, we owned a 2003 Mazda 6 prior to this purchase, and this car is heads and tails above the previous model. Great job on the upgrade."

"Sam did an amazing job!"

"Quick,fair,great!"

"Mark Knox was fantastic as our salesman!"

"Mark Knox was friendly and professional. He made me feel like a valuable customer, not a "stupid woman". He dealt with me as professional would,and as a result, i brought my husband in to look at other Mazda models."

Very professional, very knowledgeable,very courtesy staff. Great experience  with dealership to-date!

overall, it was a relatively painless experience. A large part due in fact to my salesman, Mike Gerrein. He was the best. He was very knowedgable,not only about this vehicle but other makes and models as well. Mike is an honest , sincere salesman. I apperciated the opportunity to work with him!

The sales rep, Bob Cook , worked with me to make sure that I got the exact car. I am extremely happy with my purchase and the cooperation of Kings Mazda throught the purchase. Thank you!

I felt the two sales professionals I worked with , John Foltz and Sam Mounce, were terrific. I love my new Mazda 3.

Sam Mounce was great! Thanks!

We love our new Mazda! Our salesman, Vance, was great and very patient with our needs for payment! We would recommend him to anyone and hope to go through him again in the future!

,KIngs Mazda

"September 2008 Customer Comments from Sales Surveys"

Sam, our salesman, was great!”

“Mike was wonderful! We had a great experience. There was nothing more that Mike could have done, he went above and beyond.”

“Sam Mounce and John Foltz were very professional and accommodating. I will return to King’s Mazda in the future and will recommend these two salesmen.”

“The purchase experience was simple and easy and I felt very comfortable and at ease. I also like how they chose the best rate for me on the financing.”

“John Foltz and Bob Cook worked very well together as a team. Both were excellent. The dealership was willing to do whatever it took to make the sale.”

“Everyone was great. The salesmen and finance people were great. Love the car. Showroom and Service area was so clean and neat.”

“Sam was very friendly and genuinely interested in my questions and concerns with purchasing a new car. He seemed to really care how I felt about pricing, options and other issues. I came into the dealership unsure if I would purchase a new car that day; I left with a new vehicle that I love at a price that I could afford. I would recommend King’s Mazda to friends because of the excellent service I received from Sam.”
 

“I liked the fact that I felt like I wasn’t going to be “Taken” or talked down to. I felt very comfortable with my salesman and found him to be very trustworthy.”

“I have heard great things about the sales staff at King’s Mazda, and my experience backed that up 100%. Keep up the good work! I love my new Mazda!”

“Ed was very professional and his honesty was truly appreciated. I would highly recommend anybody to go see Ed Merrill. This is the first time I ever bought a car and felt good leaving the dealership. What a great salesperson.”

“I like my new vehicle, but it takes a lot of gas. We have leased three vehicles through Mark Knox. We are very satisfied with him. He is very nice, and we enjoy seeing him.”

“Sam was wonderful! Thanks so much!”

“The car I picked is awesome! I love it and so do my friends! Thank you!”

“This is the best experience we have ever had with buying a car. We are very happy with our purchase. Thank you.”

“Great purchasing with King’s Mazda and our salesman, Vance. Everyone was great to deal with. And, what a friend. Thanks!”

“Mark Knox is a very nice man, and I feel he did his job quite well. I do not know how much control or decision making the sales person can make. I realize that sometimes they will take the heat for management ect.”

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